Frequently Asked Questions

Customers will receive the Products one by one as soon as they are ready to be shipped. The Products will be delivered to the address indicated by the Customer in the Order. At the time of delivery of the Products, the Client's signature will be requested.

For security reasons, LOLILU.CO will not process any order addressed to a post office box nor will it accept orders that do not allow the identification of the natural person who is considered to be the recipient of the order and the corresponding address.

Products offered for sale on the Website may only be delivered to addresses in the territories listed above. Subject to the foregoing, any Order involving delivery outside these countries will be automatically rejected upon processing of the Order.

In the event that the Customer is subject to the application of shipping costs, said costs will be expressly indicated and separated from any other cost or expense when completing the Order and before pressing the Buy Button.

In accordance with the applicable laws currently in force, the term within which LOLILU.CO must deliver the Products purchased is 30 (thirty) days from the date of formalization of the contract, with the exception of cases of force majeure.

In the event that LOLILU.CO does not deliver the Products requested within the aforementioned period, the Client will request that LOLILU.CO deliver said Products in an additional period appropriate to the circumstances, in accordance with the applicable laws currently in force.
In any case, the Customer shall have the right to immediately terminate the contract if the ordered Product is not delivered within the specified additional period.

LOLILU.CO may divide the Order into multiple shipments, depending on the availability of delivery of the Products, so that the Customer will receive them separately depending on their availability to be shipped, except if the Customer has selected on the Site Web the option to receive the entire Order together. LOLILU.CO may charge the Customer for the Products when they are shipped, as they are shipped, or as a single payment.

As soon as the purchased Product is shipped, the Customer will receive an email at the address indicated in the Order. Said email will contain a shipping tracking code and a unique link that will allow the Customer to track the delivery in real time.
LOLILU.CO Customer Service will provide the necessary assistance in relation to any possible problem related to delivery. Customers can contact the LOLILU.CO Customer Service by email at the address: mercadeo@lolilu.co

2. How do returns work?

The Customer has the right to withdraw from the contract within 14 (fourteen) days from the delivery or collection of the Products, except for Personalized Products. In the case of split Orders, the corresponding period will begin on the day of delivery or collection of the last Product.

To exercise the right of withdrawal, Clients must send an email to LOLILU.CO. to the address mercadeo@lolilu.co, specifying the address, the telephone number and the date selected for the collection of the package, a date that must be confirmed with the courier service.
A product return instruction form will be included in each package containing purchased Products.

In the event that the Client complies with the procedure established in the previous paragraph, the courier service designated by LOLILU.CO will collect the package containing the Products to be returned without charge to the Client.
If, on the other hand, the Client does not comply with said procedure, the return costs and any responsibility for loss, theft, damage or delay in delivery will be borne by the Client.

The Client may also obtain the address to which the Products must be returned by contacting LOLILU.CO at the following email address mercadeo@lolilu.co

The Client undertakes to return the Products in relation to which he has exercised the relevant right of withdrawal without undue delay and, in any case, within 14 (fourteen) days following the date on which LOLILU.CO has been notified the exercise of the right of withdrawal.

The products must be returned in the same conditions in which they were delivered. Consequently, the Customer must ensure that the Products are intact and complete, that they have never been used, that they are not worn or damaged in any way, and that they are returned in their original packaging, with all the labels they had when received. .

In the event that a Product has been delivered with a security tag, the return of this Product will not be accepted if the original security tag has been removed, torn or damaged.
LOLILU.CO will check the packaging and conditions of each returned Product, the substantial integrity of said Products being an essential requirement for the exercise of the right of withdrawal.
LOLILU.CO reserves the right to refuse the return of Products that are damaged, deteriorated, stained or that appear to be in a condition that clearly demonstrates that they have been used for purposes other than the Client's verifications strictly necessary to verify the nature and the characteristics of the Product purchased.
In case of rejection of the return, LOLILU.CO will send a specific notification to the Client and, consequently, will not proceed to return the amount paid by the Client, also reserving the right to claim compensation for any damage attributable to the behavior of the Client. Client.

LOLILU.CO will reimburse the amounts owed for the returned Products without undue delay and in any case within a period of 14 (fourteen) days from the date LOLILU.CO becomes aware of the exercise by the Customer of the right of withdrawal.
In any case, LOLILU.CO reserves the right to withhold the refund until receipt and verification of the Product or until the Customer demonstrates that the product has been returned properly and in intact conditions, whichever occurs first.
The aforementioned reimbursement will be made by payment of the amount paid by the Client with the same payment method used for the purchase, unless the Client expressly agrees otherwise and provided that no cost is incurred as a result of the reimbursement.
LOLILU.CO will inform the Client by email of the reimbursement of the amount.

LOLILU.CO will not have the obligation to reimburse the delivery costs of the Products in the event that the Customer has specifically selected a delivery method other than the standard delivery offered by LOLILU.CO.

The return of Products under this section is only permitted in relation to purchases made on the Website.

Taking into account the fact that the modifications made to the Customized Products are of a permanent nature and personally specified by the Client, and that the Product cannot be returned to its factory state, the Client will not be able to exercise the right of withdrawal in relation to any Personalized Product. Therefore, the provisions of this Section 8 do not apply to Personalized Products, although this exclusion of Personalized Products from the right of withdrawal does not affect the legal guarantees, reflected in Section 7, also applicable to these Products.